When you say, 'I'm sorry,' look the person in the eye..
Never laugh at anyone's dreams.
People who don't have dreams don't have much.
Don't judge people by their relatives.
Talk slowly but think quickly.
When someone asks you a question you don't want to answer, smile and ask, 'Why do you want to know?'
When you lose, don't lose the lesson.
Remember the three R's: Respect for self; Respect for others; and Responsibility for all your actions.
Don't let a little dispute injure a great friendship.
When you realize you've made a mistake, take immediate steps to correct it.
Smile when picking up the phone. The caller will hear it in your voice